Claims & Policy Support
We don't disappear after the sale — here's how we help when you need to make a claim or manage an existing policy.
How to make a claim
- 01
Notify us as soon as possible
Call, WhatsApp, or email us with your policy number and a brief description of what happened.
- 02
We confirm your cover
We check your policy for the type of claim and the documents your insurer will need.
- 03
Submit your documents
Send us the required paperwork; we forward it correctly to the insurer on your behalf.
- 04
Insurer assessment
The insurer reviews your claim; we follow up on your behalf if it's taking longer than expected.
- 05
Settlement
Once approved, the insurer processes payment or repair according to your policy terms.
Documents you'll typically need
Motor claims
Police abstract (where applicable), driving licence, logbook copy, and photos of the damage.
Medical claims
Your medical card or member number, admission and discharge summary, and an itemised bill.
Life claims
The original policy document, a death certificate, and beneficiary identification.
Policy service
Renewals, changing your details, adding a dependant, or requesting a copy of your policy — for any of these, just get in touch and we'll handle it directly with your insurer.